Our complaints procedure

We do all possible to resolve complaints quickly. You can contact us with regard to any complaints as follows:

By post:

Car Finance Giant:

The Gherkin, 30 St Mary’s Axe, London, EC3A 8EP:

By phone:

0203 096 7164:

By email

complaints@carfinancegiant.co.uk:

We will confirm receipt of your complaint within 72 hrs and normally provide a response within 28 days. If our response is delayed we will let you know, ensuring that your complaint is dealt with within 8 weeks.

If you are unhappy with our response, you can contact the Financial Ombudsman Service.

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Your details have been sent to the Car Finance Giant. We will contact you shortly.

We can call you back

Opening hours:

9am to 8pm Monday - Friday

9am to 6pm Saturday

10am to 6pm Sunday and Bank Holidays

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