This is the Pre-Customer Help Desk, a great place to answer some of your out-of-the-gate questions.
I HAVE NEVER APPLIED FOR A CAR LOAN BEFORE – IS IT DIFFICULT?
I NEED TO BUY MY CAR QUICKLY. WHEN WILL I GET A DECISION ON MY LOAN?
WILL I BE RESTRICTED TO BUYING MY CAR FROM JUST A FEW DEALERS?
WILL I HAVE TO WAIT LONG TO PICK UP MY NEW CAR?
IS THERE A LOT OF PAPERWORK TO COMPLETE?
MY LAST LOAN APPLICATION WAS REFUSED – IS IT REALLY WORTH ME APPLYING AGAIN?
HOW DO I MAKE THE MONTHLY PAYMENTS OFF MY LOAN?
HOW DO I KNOW WHEN TO PAY YOU?
WHAT IF I HAVE A PROBLEM WITH MAKING MY PAYMENT?
DO I OWN THE CAR ONCE I MAKE MY FINAL PAYMENT?
HOW DO I SET UP MY STANDING ORDER?
DO YOU SEND ANNUAL STATEMENTS BY POST?
CAN I MAKE EARLY SETTLEMENT?
9am to 8pm Monday - Friday
9am to 6pm Saturday
10am to 6pm Sunday and Bank Holidays